Advantages to Using Virtual Phone Systems
Virtual phone systems may sound like just another buzzword in telecommunications, but their unique advantages have made them major players in the market. Similar to traditional systems, virtual systems offer companies the ability to customize their telephone directory, transfer options, hold messages, and extensions. They can offer small businesses the appearance of a large, modern company, something all start ups should aim for today. Staying on the forefront of technology can help organizations gain and hold bigger market shares.
Other advantages with virtual phone systems include low start up and ongoing expenses, the ability to easily customize and add new lines, and advanced features to help mobile workers stay productive. Virtual phone systems also allow start ups to install and begin making and receiving calls with virtually no downtime.
Costs, Investments, and ROI
Instead of spending valuable start up capital on traditional systems that will soon become outdated, emerging businesses are finding that the costs of deploying a virtual phone system are better aligned with their budgets than other more traditional phone solutions. Typically, implementation and on-going costs are lower than traditional systems, depending on the features used. The key to these systems generating high ROIs are their ability to scale as companies grow; an important feature for all start up businesses.
Flexibility and Scalability of a Virtual Phone Solution
As start up businesses grow, it is critical that their infrastructure and technology can grow with them. IT strategy is devoted to ensuring that new solutions are scalable, and a business’s communications should be too. Virtual phone systems can support multiple users easily, and adding and removing users is a simple process. Because the technology of these systems is hosted remotely, their ability to support multiple locations and remote and mobile workers is key.
Virtual phone systems are designed to help companies gather critical business data. Various tools can help managers and other key decision makers generate and analyze reports. The data collected includes call reporting, user management, message retrieval, and call logs. These reports can help managers make decisions regarding employee phone usage and call center productivity. The increased visibility into these statistics can help shape both the short and long-term strategies of a start up.
Usage and Professionalism
The explosion of instant communication, from Twitter to Facebook to LinkedIn, has caused a shift in clients, customers, and vendors. Businesses need to appeal to this transformation by offering instant answers and service to their customers. A business’s telecommunications can be a key part of this strategy. The ability to customize out-going messages to help callers get the information they are looking for immediately allows instant gratification. As well, with all voicemails and fax messages being sent immediately to email, or even notification being sent by text message, allows businesses to maintain better contact with clients and customers.